Frequently Asked Questions
What are research peptides?
Research peptides are short chains of amino acids used for laboratory, in vitro, or analytical science work. They are not approved for human or veterinary use, and are intended solely for experimental or research purposes.
How long does shipping take?
Orders placed by 3 PM EST ship the same or next business day. Delivery times depend on the destination; most U.S. orders arrive in 3 business days with standard services.
What are your payment methods?
eDebit Bank Transfer (via Yodlee)
What is your refund / return policy?
Because these are specialized research compounds, we do not accept returns once product has left the facility (unless there is an error on our part or the product fails QC). If you believe there’s a quality issue, contact us in**@***************es.com with your order number and batch/lot info, and we’ll review the COA and options.
How do I contact customer support for questions or issues?
You can reach us at:
📧 co*****@*************de.com
Response time is usually within 24‑48 business hours. Include your order number and batch if asking about product‑quality issues.